Terms and conditions

Terms & Conditions of Logistika

I. General Information

II. Prices

III. Product Terms & Conditions

I. General Information


This website (“Logistika”) is owned and operated by PETRONAS Dagangan Berhad (PDB).

Access & Use

Your access to, and use of the materials contained in, Logistika Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Logistika Website (“Terms and Conditions”). By using this Logistika Website, you agree to be bound by these 

Terms and Conditions.


Logistika reserves the right to amend the Terms and Conditions without notice at any time. Your use of our Logistika Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.


To register with Logistika Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Information Collected & Use of Information

Logistika collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to Logistika Website.

By using the Logistika Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for the purpose of marketing, promotional, strategic development, research and customer care.

Intellectual Property

The content of Logistika Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of Logistika Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Logistika Website without written permission from Logistika.

No license is granted to you in these Terms and Conditions to use any trademark of Logistika.


You may not use Logistika Website for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorized access to other computer systems;
  • Interfering with any other person's use or enjoyment of Logistika Website;
  • Breaching any laws concerning the use of public telecommunications networks;
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Any claim by any third party that the use of Logistika Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

Any claim by any third party that the use of Logistika Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of Logistika Website by you.

Availability of the Logistika Website

Although Logistika Website aims to offer you the best service possible, Logistika Website makes no promise that the services at Logistika Website will meet your requirements. Logistika Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.

Your access to Logistika Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Logistika Website will attempt to restore the service as soon as it reasonably can.

Logistika Website's right to suspend or cancel your registration

Logistika Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using Logistika Website.

The suspension or cancellation of your registration and your right to use Logistika Website shall not affect either party’s rights or liabilities.

Paragraphs 8, 9 and 12 of these Terms and Conditions shall survive cancellation.

Logistika Website's liability

Logistika Website is provided by Logistika without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.

Logistika will ensure that information or material included on Logistika Website is correct, reputable and of high quality. Logistika will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with Logistika Website. If Logistika is informed of any inaccuracies in the information or material on Logistika Website, Logistika will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, Logistika disclaim all liabilities in connection with the following:

  • Incompatibility of Logistika Website with any of your equipment, software or telecommunications links;
  • Technical problems including errors or interruptions of Logistika Website;
  • Unsuitability, unreliability or inaccuracy of Logistika Website;
  • Inadequacy of Logistika Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to Logistika Website.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

International Use

Logistika makes no promise that materials on Logistika Website are appropriate or available for use in locations outside Malaysia and accessing Logistika Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Logistika Website ignores this, Logistika will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Logistika shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

By using Logistika website, you are deemed to have agreed and consented to the collection, processing, use, disclosure and retention by PDB of your personal data in the manner as set out in the Personal Data Notice given pursuant to Section 7 of the Personal Data Protection Act 2010, which can be viewed at https://www.logistika.com.my/privacy-policy

II. Price

1. Prices

Prices online are same as Key Term Sheet. However, if price differs – prices on Key Term Sheet will apply.

2. Promotion

Promotions offered are the similar to any email campaigns with similar validity period.

III. Product Terms and Conditions

a. General

b. Availability

c. Liability

d. Delivery

e. Content of Parcels

f. Payment

g. Customer Services

a. General

These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided exclusively by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

This Logistika website is owned and operated by PETRONAS Dagangan Berhad (PDB).

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Logistika makes the products available to you ("Product Terms").

b. Availability

The availability of the services presented on the Logistika website depends on coverage area and Logistika does not guarantee the availability of services.

In order to ensure that services are available to all customers, Logistika has the right to set maximum limits in advance for the customers in terms of size and weightage.

You shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.

c. Liability

Logistika will only be liable to up to RM 200 for each parcel delivered or up to the value of the delivered item, whichever is lower.

In any event, the customer’s liability is restricted to proven negligence on the part of the Logistika.

The customer shall be liable and indemnify and hold Logistika free and harmless from and against all claims, losses, damages, costs (including legal costs on a solicitor-client basis), expenses and liabilities arising out of or in connection with all damage to or destruction or loss of Logistika’s facilities, whether real or personal or otherwise, beneficially and/or absolutely owned by Logistika arising out of any act or omission of the customer, its officers, servants, agents or contractors except in cases where Logistika is proven to be negligent.

d. Delivery

Logistika shall use reasonable endeavour for next day delivery given drop-off/pickup given cut-off time of 6pm (Next day = before midnight of the next day).

In the case of failed deliveries (e.g., receiver not at home), Logistika will attempt to re-deliver again 2 additional times. After the 3rd delivery attempt has failed, Logistika will return the item to the sender at the sender’s specified location.

e. Content of Parcels

You hereby undertakes to not deliver anything containing any of the below items:

  • Fragile items (including flowers, cakes) that require special handling;
  • Hazardous, explosive, flammable and unsafe items (including power banks);
  • Valuable items and documents (e.g. cash, passport, or other official identification documents);
  • Credit or debit cards;
  • Illegal substances, including but not limited to narcotic substances, alcohol or cigarettes;
  • Live animals and plants;
  • Any unpacked / loose items that can easily be damaged in transit;
  • Counterfeit goods;
  • Animals (live or otherwise);
  • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones;
  • Real or imitation weapons including firearms or parts thereof, explosives or ammunition;
  • Human remains or body parts;
  • Pornographic material; and
  • Any other materials/substances that is prohibited by law or are dangerous and flammable in nature.

Logistika reserves the right to refuse to accept any parcels/materials/items for delivery by you at Logistika’s sole discretion.

f. Payment

Logistika will invoice you on a monthly basis within 7 days after the end of each month. Payment shall be made within 14 days of invoice date.

g. Customer Services

If you have an order query, please e-mail us at [email protected]

The Logistika website is operated by PETRONAS Dagangan Berhad (PDB) 198201008499 (88222D).

Logistika, supported by PETRONAS Dagangan Berhad, aims to be the best delivery company nationwide. By leveraging on its expansive network of petrol stations and advanced technology, it is able to prioritize your superior delivery experience at affordable cost.

Reach out to us at [email protected]


© PETRONAS Dagangan Berhad 198201008499 (88222-D). All rights reserved.